Broadway Pharmacy are proud to partner with ADHD360.
Dispensing private ADHD medication throughout the United Kingdom.
Broadway Pharmacy works in partnership with ADHD360 to fulfil the dispensing of your prescription.
Our team of qualified and expert pharmacists receive your prescription from ADHD360, and then dispense and dispatch your medication.
We do not write your prescription or diagnose your condition, and therefore we can not issue you with a new or repeat prescription.
As soon as your clinician has uploaded your prescription on to the ADHD360 portal you will be able to make payment for your medication.
To meet legal requirements we must wait for the hard copy of the prescription to arrive through the post which typically takes 24 to 48hrs.
Once the hard copy of the prescription has arrived and the prescription has been paid, we will dispatch your medication the very next working day using TRACKED 24 ROYAL MAIL service for you to receive the following working day.
Prescriptions that have arrived that are not paid are filed away – once payment is made we aim to dispatch your medication within 24 hours of payment using TRACKED 24 ROYAL MAIL service for you to receive the following working day.
Making payment on the day of your prescription being issued will allow your prescription to be processed and dispatched sooner.
We do not diagnose or prescribe your medication. This responsibility lies with ADHD360, and we are unfortunately not legally able to issue you with a new or repeat prescription.
They will then issue the prescription for us to fulfil, once you have made payment (where applicable).
Paying for Your Prescription
An invoice for payment will be generated (where applicable) once your ADHD360 clinician raises a prescription within their clinical system. This will be sent to you by email.
You will make payment for your medication through your ADHD360 patient portal, receiving a confirmation once this has been successfully completed.
If you do not pay for your prescriptions or you have an NHS patient exemption and have received a request for payment, then you will be afforded the opportunity to update your profile and rectify this within Chrysalis.
You can check who is eligible for exemption status by clicking this link: https://www.nhs.uk/nhs-services/prescriptions-and-pharmacies/who-can-get-free-prescriptions/
Once in receipt of your prescription from ADHD360, we aim to dispatch the following day, for delivery the subsequent following day.
Getting in Touch
Whilst we do have a phone line that you can reach us on, our team are incredibly busy dispensing your prescriptions. The quickest way to get a response to your query is by emailing firstname.lastname@example.org with the details of your query.
Our phone lines are open Monday to Friday, between 9am and 5pm. You can reach us on 01772 500 424.
Concerns and Complaints
How to raise a concern
To raise a concern, please contact a member of our Patient Support team and we will try to resolve the issue as quickly as possible. You can reach us via:
phone: 01772 500424 (9am to 5pm Monday to Friday)
If we’re unable to resolve your concern, or you’re unhappy with our response, we can register your concern as a complaint.
How to make a complaint
To make an official complaint you should contact the Pharmacy management team. You can do this in any of the following ways:
phone: 01772 500424 (9am to 5pm Monday to Friday)
post: 331 Garstang Road, Fulwood, Preston, PR2 9UP
We take complaints very seriously, and aim to deal with issues promptly and in a caring and sensitive way. If we make a mistake, we learn from it and make sure it will not happen again.
You will not be treated any differently as a result of making a complaint, and all records of complaints are kept confidentially and separately from your treatment file.
In your complaint, you should include how you’d like us to respond to you. We can send you a secure message to your online account, email address, a letter to your home, call you, or discuss your complaint face to face.
We do everything possible to address any complaints we receive, but it can be more difficult for us to resolve issues raised more than 6 months after the problem occurred.
What to expect from us
We’ll let you know we’ve received your complaint within 3 working days. Your complaint will then be given to the most appropriate Manager to investigate.
Once the investigation is complete the Manager will send you a full response within 30 working days. If your case requires more time, they will update you on the investigation’s progress and propose a new deadline for their response.
If you’re unhappy with the investigation and/or response, let the Manager dealing with your complaint know and it will be passed to a member of the senior management team. You’re welcome to do this at any time, but we cannot guarantee that we’ll be able to resolve the complaint if it’s more than 6 months after your initial response from Broadway Pharmacy.
Once the senior management team member has been given your complaint, they’ll let you know they’ve received it within 3 working days, and send an official response within 30 working days. You’ll receive a full response or an update on the investigation’s progress with a new proposed deadline of response.
Complaining on behalf of someone else
In order to complain on behalf of someone else, you’ll need the patient’s written consent. This is because all of our patients’ medical records are entirely confidential.
The patient will need to send a signed letter (via post or as a scanned document attached to an email) that confirms their consent for the complaint to be investigated. We’ll match the signature on the letter to that on the copy of the patient’s ID held by us.
Taking your complaint further
Unresolved pharmacy complaints can be referred to:
The General Pharmaceutical Council
1 Lambeth High Street
London SE1 7JN
Telephone: 020 7572 2322